7starswin Privacy Policy — A Complete Guide to How Your Data Is Protected

1. Introduction & Scope

7starswin (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming platform committed to providing Bangladeshi users with a safe and enjoyable gaming experience. We firmly believe that protecting your personal information is a fundamental right, and we are dedicated to upholding that right at all times.

This privacy policy describes what types of information 7starswin collects, why it is collected, how it is used, and the steps we take to keep your data secure. This policy applies to our website, mobile app, and all associated services.

7starswin adheres to international data protection laws and standards. Our privacy policy is reviewed and updated on a regular basis to ensure it remains relevant and effective. You will be notified in advance of any changes.

2. What Information We Collect

7starswin collects various types of information — some provided directly by you, and some collected automatically. A full breakdown is provided below:

3. How We Collect Information

7starswin collects your information through a variety of methods, each of which is fully transparent and lawful. We never collect data secretly or without your knowledge.

• Registration Process: Information you provide directly when opening an account is collected at the point of registration.
• KYC Verification: By uploading the required documents and photos to verify your identity.
• Payment Transactions: Financial details are automatically recorded whenever a deposit or withdrawal is made.
• Platform Usage: Logs are automatically generated during login, gaming activity, and navigation.
• Cookies & Tracking: For website performance analysis and to deliver a personalized experience.
• Customer Support: What you share via support chat or email may be recorded.

4. Purpose of Data Use

7starswin uses your information only for specific and legitimate purposes. The ways in which your data is used are clearly outlined below:

• Account Management: For registration, login, password reset, and profile updates.
• Payment Processing: To ensure secure transactions when processing deposits and withdrawals.
• Security Verification: To prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: To comply with licensing authority guidelines and fulfill legal reporting obligations.
• Service Improvement: To personalize your gaming experience and improve platform quality.
• Contact: To send important updates, bonus offers, and promotional information.
• Responsible Gaming: To detect patterns of excessive gaming and provide timely alerts.

5. Data Sharing Policy

7starswin never sells or rents your personal data to third parties — this is an absolute and non-negotiable policy. However, data may be shared in the following limited circumstances:

• Payment Providers: Exclusively for processing transactions with mobile banking services such as bKash, Nagad, and Rocket.
• Legal Authorities: When required to comply with a court order, government directive, or legal investigation.
• Licensing Authority: Information required by regulators as evidence of license compliance.
• Technology Service Provider: Cloud hosting and cybersecurity partners bound by strict confidentiality agreements.

Even when data is shared in the above circumstances, it is always limited to the minimum necessary amount and handled in strict accordance with security protocols. 7starswin ensures that all partners maintain the same standard of privacy protection.

6. Cookies & Tracking Technologies

7starswin uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help the Platform recognize you.

• Essential Cookies: Essential for maintaining your login session and ensuring the platform functions correctly.
• Analytics Cookies: To understand which sections of the site are most used and improve our services accordingly.
• Preference Cookies: To remember your language, theme, and other preferences.
• Security Cookies: To detect fraudulent login attempts and suspicious activity.

You can disable cookies from your browser settings, though doing so may limit certain platform features. Disabling essential cookies may prevent you from logging in.

7. Data Security Measures

7starswin employs industry-leading technical and organizational measures to protect your data. Our security framework is regularly audited and tested by independent third parties.

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Two-Factor Authentication: OTP verification is used as an additional layer of security for account access.
• Firewall Protection: Advanced firewall protection against unauthorized access and DDoS attacks.
• Restricted Access: Only authorized personnel may access your data, and only for specific, legitimate purposes.
• Regular Security Audits: Regular penetration testing to identify potential vulnerabilities.
• Data Backup: Regular data backups are maintained on secure, encrypted servers.

8. Data Retention Period

7starswin does not store your data indefinitely. A specific retention period is defined for each category of data, determined in accordance with legal requirements and legitimate business needs.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

9. Your Rights

7starswin respects your data protection rights. You are entitled to exercise the following rights:

10. Minor Protection

7starswin strictly prohibits anyone under the age of 18 from using the Platform. We take the protection of minors' privacy especially seriously.

• Age verification is mandatory at the time of registration.
• Age verification during the KYC process is carried out using a national ID card or birth registration certificate.
• If a user is identified as a minor, their account is immediately suspended and all associated data is deleted.
• If a parent or guardian has concerns, they are welcome to contact us and we will take prompt action.

11. Policy Changes & Updates

7starswin may update this privacy policy from time to time. Changes may be driven by new legal obligations, technological developments, or updates to our services.

• Important Changes: You will be notified in advance via SMS to your registered mobile number or by email.
• General Changes: The "Last Updated" date at the top of the page will be revised accordingly.
• Effective Date: Changes take effect 14 days after they are published.
• Continued Use: Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with any changes to our policy.

12. Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team. 7starswin takes every concern seriously and resolves it in a timely manner.

If you are not satisfied with the resolution of your complaint, you have the right to escalate the matter to the relevant regulatory authority.